Terms of Service
Last Updated: January 2025
1. Scope and Contracting Party
These Terms of Service apply to all contracts between ReAsked, Marvin Pöperny, Sonnenau 1, 22089 Hamburg, Germany (hereinafter 'ReAsked' or 'we') and our customers (hereinafter 'User' or 'you') regarding the use of the ReAsked platform for FAQ content management. The ReAsked platform is a cloud-based Software-as-a-Service (SaaS) solution for creating, managing, and integrating FAQ content.
2. Contract Formation and Acceptance of Terms
By registering on our platform, using our services, or ordering a paid plan, you agree to these Terms of Service. The contract is formed by your acceptance of our offer during registration or plan booking. We reserve the right to refuse acceptance of your registration or order.
3. Service Description
ReAsked provides a cloud-based platform for FAQ content management with the following main features: (a) Creation and management of FAQ content in multiple languages, (b) Organization of FAQs into groups and categories, (c) API access for integration into websites and applications, (d) Analytics and statistics functions, (e) Team collaboration tools. The exact features and limits are defined in the respective plans. We reserve the right to expand, modify, or discontinue platform features, provided this does not substantially impair core functionality.
4. Pricing and Payment Terms
Current prices for our plans are available on our website. All prices are exclusive of applicable taxes. Billing occurs monthly in advance at the beginning of each month. When exceeding plan limits in the Scale plan, additional usage fees are charged according to published rates. Payments are due within 14 days of invoice date. In case of payment default, we reserve the right to charge reminder fees and suspend platform access.
5. User Obligations
You agree to: (a) use the platform only for lawful purposes, (b) not create or distribute content that violates applicable law, (c) keep your access credentials confidential and protect them from unauthorized access, (d) notify us immediately of any misuse or security breaches, (e) not take any measures that could impair the platform's functionality, (f) respect copyrights and other rights of third parties. You are solely responsible for the content you create and its legality.
6. Data Protection
The protection of your personal data is important to us. Processing of your data is conducted according to our Privacy Policy and GDPR provisions. Your FAQ content remains your intellectual property. We process it exclusively to provide our services and do not share it with third parties unless you have expressly consented or we are legally required to do so. Our servers are located in Germany and subject to German data protection regulations.
7. Availability and Technical Disruptions
We strive for high platform availability but cannot guarantee 100% uptime. We announce maintenance work in advance when possible. During technical disruptions, we work on quick resolution. Separate SLA agreements apply for Enterprise customers. We are not liable for damages caused by force majeure, internet outages, or other unforeseeable technical problems.
8. Liability
Our liability is limited to intent and gross negligence. For slightly negligent breach of essential contractual obligations (cardinal duties), we are only liable for foreseeable, contract-typical damages. Liability for data loss is limited to typical recovery costs that would have occurred with regular data backup by you. Liability for indirect damages, lost profits, or consequential damages is excluded. These liability limitations do not apply to damages from injury to life, body, or health, or claims under product liability law.
9. Termination
The contract may be terminated by either party with 30 days' notice to the end of the month. Termination must be in text form (email sufficient). The right to terminate without notice for important cause remains unaffected. Important cause exists particularly in case of: (a) substantial violations of these Terms, (b) payment default exceeding 30 days, (c) insolvency of a contracting party. Upon termination, your data will be made available for retrieval for 30 days and then deleted.
10. Modifications to Terms
We reserve the right to modify these Terms if necessary to adapt to changed legal situations, technical developments, or business models. Changes will be communicated to you at least 6 weeks before taking effect via email. If you do not object to the changes within 6 weeks of receiving the notification, the changes are deemed accepted. We will expressly inform you of your right to object and the consequences of your silence in the notification.
11. Final Provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes is Hamburg, provided you are a merchant, legal entity under public law, or special fund under public law. Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. The statutory regulation applies instead of the invalid provision. No side agreements exist. Changes and additions to these Terms require text form.